FAQs
How long does it take for my order to ship and arrive?
Orders are typically shipped within 48 hours (excluding custom or made-to-order), with some exceptions depending on order volume or unforeseen delays. Most orders are delivered within 4-7 business days. Made-to-order items are typically delivered within 4 to 13 weeks. If a longer shipping time is anticipated, this information will be noted on the product page. At Grand Garden Decor, we prioritize fast processing and reliable shipping to ensure your satisfaction.
Which payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
- Shop Pay
What is your return policy?
We proudly offer a 30-day return policy on all items that are not custom-made or made-to-order. 25% restocking fees apply.
Custom-made and made-to-order items are nonrefundable 48 hours after placing the order.
What is your cancellation policy?
Orders can be canceled if they have not been fulfilled yet. To cancel, contact us immediately at support@grandgardendecor.com or TEXT US at (866) 993-9779. If your order has already shipped, it will fall under our 30-Day Return Policy. If this is a custom-order or made-to-order product, it will no longer be eligible for cancellation after 48 hours.
What if my order arrives damaged?
Please inspect your item’s packaging upon delivery. If any damage is visible, note it when signing for the package. If you suspect damage but cannot confirm it during delivery, write “suspect damage” on the receipt. Should your items arrive damaged, send photos to support@grandgardendecor.com within 48 hours of delivery, and we’ll arrange for a replacement.
How do I place an order?
To order online, select your desired product, click “Add to Cart,” and proceed to checkout. Enter your shipping, phone and payment details to complete the purchase. You’ll receive an order confirmation email once the process is complete. To order by phone, call us at (866) 993-9779, and we’ll assist you.
How can I track my order?
Once your order is processed, you’ll receive an email with confirmation and shipping details, including a tracking number. If an item is out of stock, you’ll be notified via email or phone within one business day.
Will I get an order confirmation?
Yes, a confirmation email will be sent to the email address you provide. Please ensure your email is entered correctly to avoid any issues. We recommend saving or printing the confirmation for your records.
Do you charge sales tax?
Orders shipped outside California are tax-free. For California residents, applicable sales tax will be added at checkout. This tax exemption for non-California shipments can result in significant savings for our customers.
Can I make changes to my order?
You can modify your order for free as long as it hasn’t shipped. To request changes, please contact us:
Phone Number: +1 (866) 993-9779 CALL OR TEXT US!
Email: support@grandgardendecor.com
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time
You can also connect with us via live chat—just click the chat icon on the right side of your screen!