FAQs
How long does it take for my order to ship and arrive?
Orders are typically shipped within 1-2 business days, with some exceptions depending on order volume or unforeseen delays. Most orders are delivered within 4-7 business days. If a longer shipping time is anticipated, this information will be noted on the product page. At Grand Garden Decor, we prioritize fast processing and reliable shipping to ensure your satisfaction.
Which payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
What is your return policy?
We proudly offer a 30-Day Money-Back Guarantee on all items. For full details, refer to our 30-Day Return Policy available at the bottom of the page.
What is your cancellation policy?
Orders can be canceled for a full refund as long as they haven’t shipped. To cancel, contact us immediately at support@grandgardendecor.com or TEXT US at (866) 993-9779. If your order has already shipped, it will fall under our 30-Day Return Policy.
What if my order arrives damaged?
Please inspect your item’s packaging upon delivery. If any damage is visible, note it when signing for the package. If you suspect damage but cannot confirm during delivery, write “suspect damage” on the receipt. Should your items arrive damaged, send photos to support@grandgardendecor.com, and we’ll arrange for a replacement or provide appropriate compensation.
How do I place an order?
To order online, select your desired product, click “Add to Cart,” and proceed to checkout. Enter your shipping and payment details to complete the purchase. You’ll receive an order confirmation email once the process is complete. To order by phone, call us at (866) 993-9779, and we’ll assist you.
How can I track my order?
Once your order is processed, you’ll receive an email with confirmation and shipping details, including a tracking number. If an item is out of stock, you’ll be notified via email or phone within one business day.
Will I get an order confirmation?
Yes, a confirmation email will be sent to the email address you provide. Please ensure your email is entered correctly to avoid any issues. We recommend saving or printing the confirmation for your records.
Do you charge sales tax?
Orders shipped outside California are tax-free. For California residents, applicable sales tax will be added at checkout. This tax exemption for non-California shipments can result in significant savings for our customers.
Can I make changes to my order?
You can modify your order for free as long as it hasn’t shipped. To request changes, email us at support@grandgardendecor.com. Any price adjustments will either be refunded or invoiced accordingly. For urgent assistance, email or call/text us at (866) 993-9779.
By texting us at (866) 993-9779, you authorize Grand Garden Drecor to send you text messages in response to your inquiries and for customer service purposes only. These messages may include responses to your questions, service updates, and other support-related communications. Standard message and data rates may apply. Consent is not a condition of receiving service, and you may opt out at any time by replying STOP to any message you receive.