Shipping Policy
Thank you for choosing Grand Garden Decor! We are dedicated to ensuring your orders are delivered promptly and efficiently. Below, you’ll find details about our shipping processes and policies:
Shipping Cost
- Enjoy free Standard Shipping Anywhere in the Continental U.S.
Order Cut-Off Time
- Orders placed by 3:00 PM Pacific Time, 6:00pm EST Monday through Friday, will begin processing the following day.
Order Processing Time
- Orders are processed within 1-2 days.
- Custom-orders and made-to-order items will be processed within 2 to 3 days.
Order Transit Time
- Orders typically arrive within 4-7 business days.
- Custom-orders and Made-to-order items arrive between 4-13 weeks.
Shipping Methods
- Most standard items are shipped via FedEx or UPS.
- Large custom-made or made-to-order items are shipped using third-party freight carriers and delivered via 18-wheeler trucks.
- For freight deliveries, a curbside appointment will be arranged. Please ensure your contact number is accurate at checkout to facilitate scheduling.
Order Confirmation and Tracking
- Once your order is placed, you will receive a confirmation email verifying that it has been successfully received and your payment method approved.
- A shipment notification will follow within 1-2 business days, including a tracking number and link to monitor your order’s progress. This excludes custom or made-to-order items.
- For custom orders, please allow a processing time of 4 to 13 weeks. Once your order is complete and prepared for shipment, tracking details will be sent to you via both email and text. When your item(s) arrive at a local distribution center, the freight carrier will contact you directly to schedule a delivery appointment.
Address Changes
- If you need to update your shipping address, please contact us within 24 hours of placing your order to make adjustments.
Contact Us
We value your trust and strive to make your shipping experience seamless and worry-free. If you have any questions or require assistance, our customer service team is here to help!
Phone Number: +1 (866) 993-9779 CALL OR TEXT US!
Email: support@grandgardendecor.com
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time
You can also connect with us via live chat—just click the chat icon on the right side of your screen!