Shipping Policy

Thank you for choosing Grand Garden Decor! We are dedicated to ensuring your orders are delivered promptly and efficiently. Below, you’ll find details about our shipping processes and policies:

Shipping Cost

  • Enjoy free shipping within the United States.

Order Cut-Off Time

  • Orders placed by 6:00 PM Pacific Time, 9:00pm EST Monday through Friday, will begin processing promptly.

Order Processing Time

  • All orders are processed within 1-2 business days.

Order Transit Time

  • Orders typically arrive within 4-7 business days.

Shipping Methods

  • Most items are shipped using third-party freight carriers and delivered via 18-wheeler trucks.
  • For freight deliveries, a curbside appointment will be arranged. Please ensure your contact number is accurate at checkout to facilitate scheduling.

Order Confirmation and Tracking

  • Once your order is placed, you will receive a confirmation email verifying that it has been successfully received and your payment method approved.
  • A shipment notification will follow within 1-2 business days, including a tracking number and link to monitor your order’s progress.

Address Changes

  • If you need to update your shipping address, please contact us within 24 hours of placing your order to make adjustments.

Cancellations

  • Orders can be canceled any time before they are dispatched. If your order has already been shipped, please refer to our refund policy for further guidance.

Damages and Issues

  • Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue. Return shipping will be provided for damaged or incorrect items.

Contact Us
We value your trust and strive to make your shipping experience seamless and worry-free. If you have any questions or require assistance, our customer service team is here to help!

By texting us at (866) 993-9779, you authorize Grand Garden Drecor to send you text messages in response to your inquiries and for customer service purposes only. These messages may include responses to your questions, service updates, and other support-related communications. Standard message and data rates may apply. Consent is not a condition of receiving service, and you may opt out at any time by replying STOP to any message you receive.