Product Quality Guarantee

At Grand Garden Decor, we are committed to delivering only the highest-quality items to ensure your satisfaction. All products are backed by a manufacturer’s warranty. For detailed warranty information, please contact us directly.

What if my item arrives damaged?

If your item arrives damaged or defective, we’ll gladly replace it at no cost to you. Please inspect your item’s packaging upon delivery. If any damage is visible, note it when signing for the package. If you suspect damage but cannot confirm it during delivery, write “suspect damage” on the receipt. Should your items arrive damaged, send photos to support@grandgardendecor.com within 48 hours of delivery, and we’ll arrange for a replacement.

To initiate an exchange for the same item, please contact us at:

Phone Number: +1 (866) 993-9779 CALL OR TEXT US!
Email: support@grandgardendecor.com
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time

You can also connect with us via live chat—just click the chat icon on the right side of your screen!

 

By texting us at (866) 993-9779, you authorize Grand Garden Decor to send you text messages in response to your inquiries and for customer service purposes only. These messages may include responses to your questions, service updates, and other support-related communications. Standard message and data rates may apply. Consent is not a condition of receiving service, and you may opt out at any time by replying STOP to any message you receive.