Refunds & Returns Policy
At Grand Garden Decor, we want you to shop with confidence. That’s why we’ve made our refund and return process straightforward and easy to understand.
1. Return Timeframe
- Items can be returned within 30 days of purchase. Unfortunately, we cannot accept returns beyond this timeframe.
2. Shipping Costs
- If your item arrives damaged or incorrect, we’ll cover the cost of return shipping.
- If you’re returning an item due to a change of mind, you’ll be responsible for the return shipping costs.
3. Defective or Damaged Items
- If your item is defective or damaged, please notify us within 30 days. We’ll provide a return shipping label at no cost to you.
- Once we receive and inspect the item, we’ll either send a replacement or issue a full refund, including any initial shipping costs.
4. Change of Mind Returns
- If you decide to return an item because you’ve changed your mind, you can do so within 30 days. Items must be unused, in their original condition, and include all packaging.
- You will be responsible for return shipping. Once the item is received and inspected, we’ll refund the item price, excluding the shipping cost.
5. Refund Process
- After we receive and inspect your returned item, we’ll notify you via email.
- Refunds will be issued to your original payment method within 7 business days.
- Please note that banks or payment providers may take additional time to process the refund. If you haven’t received your refund after 10 business days, contact us at support@grandgardendecor.com for assistance.
Restocking Fees
- A restocking fee may apply to certain returns, depending on the situation.
If you have any questions about our returns or refunds, feel free to reach out to our friendly Customer Support team at support@grandgardendecor.com.