Refund, Return, Exchange & Cancellation Policy

Return, Refund, Exchange & Cancellation Policy

At Grand Garden Decor, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we're here to help. Please review the policies below for returns, refunds, exchanges, and cancellations.

Made-to-Order Items

Some of our products are custom-made or made-to-order. These items can only be canceled within 48 hours of order placement for a full refund.
After 48 hours, these items cannot be canceled or returned. Please check the Special Message on the individual product page for specific details.

Return Policy & Process

You may return most eligible items within 30 days of delivery for a refund or exchange, as long as they meet the following criteria:

  • Items must be in new, unused condition, in the original packaging, and include all parts and accessories.
  • Returns must be authorized before shipping. Unauthorized returns may be refused.
  • Can not be a custom-made or made-to-order item

To start a return:

  1. Contact us via email at support@grandgardendecor.com or you can call or text us at 866-993-9779 to request a Return Merchandise Authorization (RMA) number.
  2. Once approved, we’ll email you the return shipping address.
  3. Clearly label your package with the RMA number. DO NOT WRITE THE RMA NUMBER DIRECTLY ON THE PRODUCT PACKAGING. Please write the number on the delivery packaging. The RMA is valid for 7 days from issuance—please ship promptly.
  4. Ship your item(s) using a trackable and insured carrier such as UPS or FedEx. You are responsible for ensuring the item arrives safely.
    Note: Grand Garden Decor is not responsible for lost or damaged returns. If damage occurs during return shipping, you must file a claim directly with your carrier.

Refund Policy

All returns are subject to a 25% restocking fee. Customers are also responsible for:

  • Return shipping costs

Once we receive your return and confirm that it is in new, resaleable condition with all original parts and packaging, we will issue your refund to the original payment method, minus any shipping and restocking fees.

If any items are returned damaged or incomplete, we reserve the right to deduct additional fees or deny the refund altogether.

Please allow 7–14 business days after we receive your return for the refund to be reflected on your statement.

Cancellation Policy

You may cancel your order (excluding custom or made-to-order items) for a full refund, as long as it has not yet shipped.
To cancel, please email support@grandgardendecor.com, call or text us at 866-993-9779 between 8:00am and 5:00pm PST.

  • If your order has already shipped, it cannot be canceled—please refer to our return policy above.
  • For Custom or Made-to-order items, you will have 48 hours from placing your order to cancel your order. After 48 hours all custom, made-to-order or personalized items will be sent to production and will no longer be eligible for cancellation. 

Exchange Policy

If your item arrives damaged or defective, we’ll gladly replace it at no cost to you. Please inspect your item’s packaging upon delivery. If any damage is visible, note it when signing for the package. If you suspect damage but cannot confirm it during delivery, write “suspect damage” on the receipt. Should your items arrive damaged, TEXT photos to 866-993-9779 OR send photos to support@grandgardendecor.com within 48 hours of delivery, and we’ll arrange for a replacement. You MUST text us within 48 hours of delivery as this is required by the manufacterers. 

To initiate an exchange for the same item, please contact us at support@grandgardendecor.com or text us at 866-993-9779 with your order number and photos of the damage or defect within 48 hours.

If you have any questions at all, don’t hesitate to reach out to our support team at support@grandgardendecor.com or call/text us  866-993-9779. We're here to help!